CYNQOR Return & Refund Policy

Version: 1.0

Effective date: July 10, 2026

1. Overview

CYNQOR provides the technology platform for orders. The sales contract is between the buyer and the store. Returns and refunds are handled primarily by the store under the laws of the Republic of Kazakhstan and this policy.

See also Terms of Service and Delivery Policy.

2. Grounds for return

Returns or exchanges may apply when:

• the item does not match its description or your order;
• a manufacturing defect is found;
• the wrong size or SKU was delivered (if applicable);
• other grounds under applicable consumer protection law in Kazakhstan.

Store-specific rules (time limits, condition, tags) may apply to certain product categories.

3. Time to contact the store

• Contact the store as soon as possible after delivery, referencing your order in the app.
• For non-defective goods, return windows and eligibility follow Kazakh law and the store’s policy (e.g. non-returnable categories, hygiene products, custom-made items).

4. Return process

1. Message the store via in-app chat or the order screen.
2. Describe the reason and attach photos/video if needed.
3. Agree on how to send the item back (courier, pickup point, etc.).
4. Wait for store confirmation and order status updates in the app.

CYNQOR may help parties communicate but does not replace the store’s decision on a specific order.

5. Refunds

• Refunds are issued by the store via the original or agreed payment method (e.g. Kaspi or another channel used at purchase).
• Posting time depends on the payment partner and receiving bank.
• Partial refunds are possible for partial returns or by agreement with the store.

6. Cancellation before shipment

If the order has not shipped, cancellation may be available in the app depending on status. The store processes payment reversal per its rules.

7. Disputes

1. First — contact the store in the app.
2. If unresolved — support@cynqor.app (the platform may forward details to the store).
3. Consumers may contact competent authorities in Kazakhstan where the law allows.

8. Exclusions

Returns may be limited or unavailable for:

• items used beyond reasonable inspection;
• items with broken seals/tags affecting resale;
• categories excluded by law or store policy.

9. Contact

• support@cynqor.app — platform support
• legal@cynqor.app — legal inquiries
• privacy@cynqor.app — personal data

Russian: RETURN_REFUND_POLICY.ru.md