CYNQOR Data Deletion

Version: 1.1

Date: October 16, 2026

This page explains how to delete the data CYNQOR stores. What data we process is described in the Privacy Policy.

1. Delete your account in the app

  1. Open CYNQOR and sign in.
  2. Go to Settings → Account management → Delete account.
  3. Confirm the deletion. If you signed in more than 5 minutes ago, the app asks you to confirm it is you: with an SMS code for phone sign-in, or with Apple for Sign in with Apple.

Deletion starts immediately and cannot be undone (for backups, see §5). For accounts linked to Sign in with Apple, CYNQOR also revokes the Apple authorization. If the deletion cannot be completed, the account is not deleted and you can try again.

Deleted: the account, profile, avatar, cart, likes, favorites, follows and followers, block list, push tokens, AI assistant chat history and memory, CYNQOR AI generation history with uploaded materials and results, the AI processing consent record, and uploaded payment receipts. Your username is released.

Anonymized: orders (name, phone, address and sizes are removed; order items are kept for accounting) and chat metadata (your name is replaced with "Deleted user").

Unpublished: your community AI prompts and AI posts in the news feed; published copies of images and videos are deleted.

Kept on legal grounds: texts of direct messages in the other person's history, store products and posts, Credits purchase and spending history and Apple transaction records (without prompts or media), and a technical record of the deletion without personal data. The full list is in §7 of the Privacy Policy.

2. If you cannot access the app

Email privacy@cynqor.app with the subject "Data deletion" and include the phone number or username of the account. We may ask you to confirm that the account is yours, and we will reply within 30 days. A platform owner account is deleted only on request.

3. Messages to stores via WhatsApp and Instagram

Stores on CYNQOR can connect their WhatsApp Business or Instagram professional account and reply to customers from CYNQOR. If you messaged such a store on WhatsApp or in Instagram Direct, CYNQOR stores for that store:

Only the store has access to this conversation in CYNQOR. You do not need a CYNQOR account for this and do not sign in to CYNQOR with Facebook or Instagram; the store connects its own account through Meta's business tools (Facebook Login for Business).

Unsent messages. If you unsend a message in Instagram, CYNQOR deletes its text and attachments automatically, including a copy held while the store tests its connection.

How to delete. Email privacy@cynqor.app with the store name, the channel (WhatsApp or Instagram), and the WhatsApp phone number or Instagram username you wrote from. We will delete the conversation, attachments and your identifiers from CYNQOR within 30 days and let you know the result.

What CYNQOR does not delete. Messages in WhatsApp and Instagram themselves are kept by Meta and in the store's account. You can delete them with WhatsApp or Instagram tools, or by contacting the store.

Technical copies of incoming WhatsApp and Instagram events are kept for 30 days and then deleted automatically; the message text and attachment links are removed from them right after processing. While a store tests its Instagram connection, messages from senders it has not approved yet are held with the sender's name or username until the store decides: each message for 30 days after it arrived, the name for 30 days after the sender's last message, then they are deleted automatically. See §14 of the Privacy Policy.

4. Data held by third-party services

Prompts and materials already sent to AI providers (Higgsfield, OpenAI) with your consent are kept under those providers' rules; CYNQOR cannot delete them from the provider (§13 of the Privacy Policy).

5. Backups

The deletion described on this page happens in CYNQOR's live systems, the ones the app and stores work with. After that, the data is visible neither to you nor to the store.

To recover the service after a failure, CYNQOR keeps backups, and deleted data may stay in them for a while:

Only the CYNQOR operator can access backups. They are not used to run the app and are not visible to stores. Data from backups does not return to the app automatically, including unsent and deleted messages: a restore is done only manually and only to recover from a failure.

6. Contacts