CYNQOR Delivery Policy

Version: 1.0

Effective date: July 10, 2026

1. Overview

CYNQOR is a platform for placing orders between buyers and the store. Delivery is arranged by the store (seller), not by the platform operator, unless the order or in-app conversation states otherwise.

This policy supplements our Terms of Service and Privacy Policy.

2. Placing an order

• Orders are created in the CYNQOR app with items, sizes (if applicable), and contact details.
• After submission, the store confirms the order and agrees on delivery via order status and/or in-app chat.
• Stock reservation follows in-app rules and warehouse availability.

3. Delivery methods

The store chooses the method, which may include:

• Courier delivery to the address provided at checkout.
• Pickup from a store or pickup point (if offered by the seller).
• Third-party carriers — as agreed with the store.

CYNQOR does not guarantee every delivery method for every product.

4. Delivery timeframes

• Estimated timelines are communicated by the store after confirmation.
• Delays may occur due to stock, region, carrier load, or force majeure.
• Current order status is shown in the app (Orders).

5. Delivery cost

• Delivery fees (if any) are set by the store and communicated before or after checkout.
• Payment for goods and delivery may be completed via external payment systems (e.g. Kaspi) per in-app instructions.

6. Receiving your order

• Inspect items and packaging upon receipt.
• Report damage or mismatches to the store via the app promptly.
• For returns and refunds, see our Return & Refund Policy.

7. Delays and force majeure

Stores and buyers should notify each other in the app about delays. CYNQOR is not liable for third-party failures (carriers, connectivity, payment providers) but may help facilitate communication.

8. Contact

• Order questions: in-app chat with the store or support@cynqor.app
• Legal: legal@cynqor.app

Russian: DELIVERY_POLICY.ru.md